KFC online order

So on the 6th of August 2020 I placed an order at KFC online for store collection. After making a payment using my bank card I waited for some sort of confirmation from KFC which never arrived. I called the call center to find out what's happening and they said they can't see online orders on their side that I should rather go to the store. When I got to the store in Atlyn Center Atteridgeville I was told that they haven't recieved anything on their side. Then I ask who can assist me and they did not have an answer but said they will call customer care which they did but even they couldn't get assisted and instead referred them to IT. Now you can imagine I'm stuck with the employees at the store who know nothing and I'm also determined not to leave without my food or money. My question is if the online thing doesn't work why can't they inform us prior to making a purchase? Can't KFC have a department that can assist with online orders? I stood there like thieve and all I got from the lady at customer care (after I called for the second time) was sorry I must follow up tomorrow, so I must still use my resources to make a follow up.....WOW. But thank God there's still good people out there, the managers on site at Atlyn Center offered to give me my meal despite the fact that they did not recieve any money for it. That I truly appreciate and it was totally unexpected, thank you so much for your kindness. God bless you fro your great service. However my heart is still sore because the money is gone somewhere and it needs to be found.