HJ
Heleen J

1 reviews | Active since Jun 2018

05 Jan 2022, 11:56

KFC Online: no delivery no refund unacceptable service.

<div>I placed an order online the 31st of December online from KFC Elridge in Impala Park for delivery. The order was placed when the store was open. A hour later struggling to get hold of some someone I was informed the store is closed and refund process. No further details. Monday 3rd of January I then get phoned saying sorry they only processing refund now. Still today 5th January no refund in my account. So now I'm without my order, without my money and KFC not doing anything to rectify this mistake.

This is unacceptable service from a multi national company.

I'm very disappointed in the store, online customer service, only order delivery team and KFC online accounts department all whom I have spoken to.</div>

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Replies (1)
HJ
Heleen J's update12 Jan 2022, 20:32
Reviewer Update
It is now the 12th January and still today no one returned my money or resolved my case. Third time phoning today as I phone every day from the 1st today I have spoken to Nomsa, Lorince and Naledi all promised to phone back with feedback on my payment.
AND NO CALL RECEIVED!!!

When asking to speak to them they are busy and a new consultant promise to phone and never do.

KFC is *****ing money by canceling orders send sms confirmation money have been returned and it never gets returned to clients. This is ********