KFC online + KFC Northridge Dissapointing Service

I would like to complain about terrible service I recieved from KFC.

My order was Keenan***.

I ordered 2x Colonel burgers for R60 at KFC Northridge. I did the online order for convienience since it was my lunch break and I did not have a lot of time.

My wife and I and baby got to KFC and it was closed. I asked the kfc employee to collect my order and he told me I must go to an open KFC and get it there.

I told him but I have an order here so I want to collect here. He told me I must go to another KFC. I asked him why can I not use this one and he just repeated go to an open KFC.

He did not explain to me for what or why he just left me and my family to make our own plan.

So I had to leave it and I went to KFC Preller. I ended up coming 1 hour late back to work because my wife and I both needed to eat and on top of that we had to pay R90 instead of R60.

I feel very disappointed in this service. And its the second time i used KFC online and its the second time I have been dissapointed.

The last time I ordered online to make it convienient and i was first in line. I paid but there was some problem retrieving my order. I ended up watching 5 people recieve their food before me.

No guys. Is this the service we should expect from KFC?