KFC ONLINE - IT AINT RIGHT

I used the kfc app to purchase a meal. It came to R203. I get to the payment successful screen, and wait for the order confirmation screen. Another screen pops up. It says "something ain't right". No order confirmation no.

I phone the store I opted to pick up from. They say to phone customer services. I speak to a consultant. They can't pick up my order under my phone number or email address. IT AINT RIGHT!

They say they are going to phone me back with some more information. They phone, but there is no more information. I check whether maybe the payment was reversed, because that happens right? It wasn't. IT AINT RIGHT.

Customer care tells me to go the store. They will phone them to clarify. Because now they have a tracking number. They don't phone. IT AINT RIGHT

I am now in the store. The store has to phone customer care for the tracking number. This nee customer care consultant can't find the tracking number. Without it, the store can't give the meal. IT AINT RIGHT.

Eventually, the store hands me the phone, and the customer care lady advises me that there is nothing they can do. They have logged a ticket, and the money should be refunded within a few days. It's been over an hour. IT AINT RIGHT!

But I maintain my composure. I do another online order because I don't have my card with me. SURELY THE SAME THING WOULDNT HAPPEN AGAIN? KFC is an international company after all. Their systems can't be that bad. It is. It happens again. IT AINT RIGHT!

This time the store call to log a complaint again, because they saw me complete the transaction! Another 10 mins, still no luck, and now a whole hour later, I don't even know what the outcome was because although I received the first ticket number, I now need a second one.

KFC, IT AINT RIGHT. You guys need to stick to chicken, because your app and your IT SYSTEMS - IT AINT RIGHT!