KFC ONLINE IS DE*****ING CUSTOMERS WITH THEIR DEALS

I ordered online for their deals on the 9th and they took my money in my account then they said they will refund because they are closed. 1.Why charge a customer when you know you already closed 2.How long does it take from a south African bank to a south African bank to transfer funds back?!!!!!! We reported this to KFC on Twitter and a week later, I have not received my money or any good gesture to show they acknowledge the customer.

I WANT MY MONEY OR I AM SUBMITTING THIS TO THE SA CONSUMER COMPLAINTS.