Kfc online horrible order number 111234

I received and sms order confirming my food was delivered, however i never received it, the driver delivered it to a different house entering the incorrect code which was only sent to me. After 2 hours back and fort with the branch and customer service team my food was delivered but i ordered from another place im the mean time as it looked like im not getting anything from Kfc. I emailed the KFC customer service who asked for my cell number which was provided however i received an sms to say my case has been resolved. Worst service ever.