KFC online false advertising

Absolutely poor. You are forced to pay online for your order, then need to confirm the order 20 minutes before going to the store and when you get there, you need to go in and they only start preparing the order once you are inside the store. This also after it saying that it will be ready when you arrive. After complaining the store manager confirmed they are instructed to wait until the clients are there before preparing the meals. Numerous attempts to complain about this is also ignored by their online complaints department. KFC is falsely advertising a service that they know they don't deliver by saying pay and you can just collect your order. By far the worst of all the fast food outlets. You need to risk your card details, for no service.