KFC ONLINE DELIVERY ORDERS - ACCOUNT CHARGED BUT NO DELIVERY

On Sunday 28th November I had placed an order on the KFC website for delivery after logging in with my USERNAME. As I was busy processing the order a message appeared stating that the order was cancelled. I was left with no order number, no reason, nothing. But guess what, my credit card account linked to my profile was charged for the order amount of R168.80. This happened at 18h53 and I immediately contacted the Bergbron branch where order was placed. They had no clue and could not assist. The Customer Care line was equally unhelpful and obviously my order was also never delivered. I have been trying to get this issue sorted via various e-mails and telephone calls to the Customer Care centre, but nobody there really cares or are trying to assist. Amongst other staff members I spoke to Portia who opened a case number but still nothing further has happened and I really doubt if my money will ever be refunded. One staff member mentioned that it could have been cancelled due to the fact that the branch had already closed delivery orders for the day at that time. If this was the case, why allow customers to even place orders and charge their accounts for orders that will not be fulfilled. In my opinion a serious flaw in the IT system. I expect an apology and a refund plus compensation for the order that was not delivered on the day. I am also now at the point where KFC has lost me as a client as I am to scared to place another order and go through this same bad experience again.