KFC ONLINE COMPLAINT AND REFUND

So on Wednesday the 02 June 2021 at exactly 112:43pm I made an online purchase from KFC Claremont.

The money went out of my account but my order has never been processed I immediatly contacted customer care and in the same time I sent an email including a bank a statement so they could see.

I never back from them ever since then beside getting a case number. I then called them on Friday 05 June 2021 and the guy that answered the phone had the audacity to lie to me in my ears that he tried calling me the Thursday but I never answered my phone. How could I not have answered my phone if I was expecting a call from them. Anyway he advised me that he would escalate the matter to the store because the money went to the stores account I asked him to give me an ETA he told me 72 hours I said okay.

I get to work today Monday 07 June 2021 and guess what still no one has gotten back to me in regards to my refund. I phoned customer care they advised me they have escalated the matter to the store and wow to my surprise the matter hasnt reached the store either, because as soon as I ended the call with customer care I contacted the store and spoke to the manager Loraine who was self surprised that she's hearing this because she knows nothing about it.

So now I sit at my desk as I type this complain how many other people is KFC online trying to con? By not refunding their money.

Im tired of the constant fights and arguments with the store when the biggest problem here is online and customer care!