KFC ONLINE BAD CUSTOMER SERVICE - ***

After several unsuccessful attempts to resolve this below mentioned matter this is my last resort. I made an online KFC purchase on 08 Feb 2021 via the KFC online website. I did not receive the norm email confirming my order to allow me to track the order. I immediately contacted the Delivering KFC branch asking whether my order was received, but was advised that they have not received the order. The payment amount for this purchase was deducted from my bank account. I sent the POP to the customer care email as requested. I received a call back to advise that all was in order for the reversal to be done. At my request I received a ref number.624449 My bank also supp**** me with the tracing authorization number which I submitted via email to the KFC customer service team. To date I have followed up daily on this matter via email, telephonically as well as resorted to KFC messager. In return I only receive empty promises to have this matter resolved. Bottom-line, I am still awaiting my refund. I am a loyal KFC client. I will not advise anyone to purchase from the KFC online service. They are unprofessional and do not honor customer care commitment. They have no integrity or etiquette. I am deeply disappointed in KFC online.