KFC Online App

The worst company you can deal with I placed an order. Funds was taken out of my account and my order was no where to be seen called the customer service team 8 times. The payment for the order was taken immediately however I was advised to wait 7 to 14 days for a refund. The customer service team is outrageous they don't know to treat customer, zero sympathy or empathy towards people. KFC employees and Manger Thando confirmed there was a glitch of the App. Which has Jack **** to do with especially when the payment was done immediately and KFC is the beneficiary, the sensible thing would be is either give me my order at the store which I can pick up to show the proof of payment to the store or give me my money back immediately. I am personally a Team Manager for international retail client and if we treated our customers the way you have treated me they would be out of business! KFC get your act together for such a huge franchise you have 0 customer satisfaction from me and I am sure thousands more!!! Call me up for a Job I can teach your contact centre staff a thing or two about Customer Experience Excellence.