KFC Online **** and ****ming us!!

I have had the worst experience with KFC! Ordered online for delivery, paid for the deliver and NEVER received my order. I have to wait 14days for a refund, what the ****!! Received an confirming that my order has been delivered and I must enjoy, like *** am I supposed to enjoy when I did not receive my order and worse I have to wait that long for my refund? This is really pathetic and unacceptable!!