KFC ONLINE

I HAVE PLACED AN ORDER ONLINE, AND THE MONEY WENT OUT OF MY BANK ACCOUNT I HAVE PROOF OF PAYMENT, SO ALL OF A SUDDEN IT GOES BACK TO THE ORDER AND ASK ME TO PAY AGAIN, BUT THE MONEY WENT OFF MY ACCOUNT ALREADY THE FIRST TIME, SO I PHONE KFC AND THEY TELL ME THEY SEE THE 1 ORDER THAT THE PAYMENT WENT THRU AND THE OTHER ODER THAT THEY ASKING ME TO PAY AGAIN, BUT THAT 1 SHOWS FAILED BECAUSE I CANCELED IT, THE GIRL TELLS ME NOT TO PUT ANOTHER ORDER BECAUSE I WILL DOUBLE PAY, I SAID I WONT BECAUSE I HAVE PROOF THE FIRST PAYMENT WENT OFF MY BANK, SO THE ORDER NEVER COMES, THEN I PHONE AGAIN, THE SECOND PERSON TELLS ME NOW NO THERE IS NO ORDER IT SHOWS CANCELED BUT SHE SEES THE PAYMENT WENT TROUGH ASWELL AND THEY WILL REFUND WITHIN 7 TO 14 DAYS SO I ASKED HER GIVE ME AN EMAIL WHERE I CAN SEND PROOF OF PAYMENT I JUST WANT THE ORDER SHE SAYS NO THEY CAN NOT GIVE ME THE ORDER THEY HAVE TO DO A REFUND, AT THIS MOMENT I WAS VERY VERY UPSET AND TOLD HER YOU TOOK MY MONEY SAME TIME, NOW YOU CAN NOT SEND THE ORDER AND I HAVE TO WAIT FOREVER FOR A REFUND BUT THE MONEY WENT OUT IMMEDIATLY. WHY CAN THEY NOT CHECK THEIR BANK STATMENTS AND GIVE MY MONEY NOW, THIS WAS YOUR MISTAKE KFC, AND I HAVE ASKED FOR AN EMAIL TO SEND THE PROOF OF PAYMENT EVEN MY BANK STATEMENT BUT YOU DONT WANT IT. I WANT MY MONEY BACK I DONT SEE WHY I MUST WAIT 2 WEEKS FOR YOUR MISTAKE IF IT WAS A NETWORK ERROR OR SOMETHING BUT NO THERE WAS NOTHING YOU SAY YOUR WEBSITE GLITCHED, IF YOU HAVING THAT KIND OF PROBLEM YOU SHOULD HAVE LET YOUR IT DEPARTMENT SORT IT OUT BEFORE YOU LET CUSTOMERS ORDER. THE LADY SAID SHE WILL ESCALTE IT TO THE FINANCE DEPARTMENT HER NAME IS ITUMELENG IN THE DELEVERY DEPARTMENT WHEN YOU PHONE, AND SHE SAID THEY WILL SMS ME A REFFERENCE NUMBER I HAVE NOT RECIEVED THE REFFERNCE NUMBER AS WELL. KFC I WANT MY MONEY