KFC Online

Ordered from KFC Online almost a month ago. Only once the money for the order had been deducted from my account, was I notified that the delivery could not be fulfilled and that I would be refunded. To date no refund received. I have tried all avenues of contact - emailing customer care, calling customer care. I have had limited responses to a few of my emails or calls - at the moment no responses at all. I have emailed my bank statement as requested showing that the payment was made. I have read receipts on my emails so the emails are "read" but not responded to. Absolutely shocking customer service!!!