KFC Okavango

Despite sending numerous messages and mails on all possible platforms, 2 weeks later I have still not been contacted by KFC. I assume they think that if they just ignore me, then the problem will go away. The food I bought on the 21st September was inedible and food was missing. I reported it immediately on their online platforms and have been ignored since. They sent me 1 message saying that they have received my complaint and that they would be in touch, that was 2 weeks ago and I am yet to hear back from them. I am not being difficult but the food that was served to me and my family was honestly the worst KFC I have ever had and we ended up having to leave most of it. Details can be found in my original complaint to them. KFC, I am at a loss for words as to why you treat your loyal customers this way. All I want is feedback from you about my complaint