KFC Observatory Complaint

<p>Good Day,</p> <p> </p> <p>The below has been logged with KFC almost a month ago and still no response in regarding this. Case Number: CAS-253394-K1Y4H5 has been allocated to this compalint:</p> <p> </p> <p>Good Day,</p> <p>I would like to log a complaint against the above mentioned store.</p> <p> </p> <p>I was in store on Saturday 18.02.2017, where I placed the attached order. With wanting to get rid of of the silver change in my wallet, I requested to have a split payment done - part cash and part swiping my visa cheque card. The cashier then advised that this cannot be done and I asked her to call the manager. He also confirm that this cannot be processed as such.</p> <p> </p> <p>I find the above very strange, as I am system specialist for a firm in Cape Town and this functionality should be available across all systems. From what it seems, that staff perhaps didn't know how to action the above request. This does not only set KFC in a bad light but brings about the question if necessary training is in place to equip the staff with the knowledge of system functionality. I then swipped my cheque card to cover the my bill.</p> <p> </p> <p>While waiting for my order, there was a drunk customer in the store having his meal - yet at the same time standing and interfering with customers. Once again, I called the manager and told him that this sort of behaviour in unaccpetable and something should be done about it. He said that he will see to this - as I was receiving my order. I was then seated in the branch to have my meal and my order was wrong. (i.e the chicken pieces I requested was incorrect). Heading back to the counter the guy was still in the store and the manager never came out once - as he probably thought I got my order and left the store. When being seated again, there was:<br />(i) a "begger" in the store going through the remains of other customers left overs<br />(ii) kids coming into the store asking for money<br />(iii) people asking for money all around the branch</p> <p> </p> <p>There is no sort of security around the branch to prevent the above from happening. This sort of atmosphere, management and customer service or rather I should say the lack thereof in unacceptable and unprofessional to say the least.</p> <p> </p> <p>I trust this matter will be reviewed and feedback will be forwarded to me.</p> <p> </p> <p>Thanks,</p> <p> </p> <p>Regards</p>