KFC not even busy but chicken was not done

<p>I was at KFC in Sea Point Main Road on Saturday 22 July 2017. I bought a 21 piece bucket of chicken for the people who were waiting for me.</p> <p> </p> <p>I did this thinking that the bucket would be done ASAp and I could feed the hungry people.</p> <p> </p> <p>To my dismay this place just made everything worse.</p> <p> </p> <p>I got to the KFC and placed my order at 14:45. The teller told me that there would be a 20 minute wait which I advised I would wait.</p> <p> </p> <p>There was still NOTHING 30 minutes later. I made enquiries as the order before mine (which was a 21 piece bucket as well) just went out and I thought they would have made enough chicken to send out a few buckets.</p> <p> </p> <p>The teller then said that there is another 4 minute wait for chicken. I was not happy with this as I was already waiting 30 minutes and nobody cared enough to let me know what the delay was. The women were just arguing amongst each other (in front of us) about the fact that their relievers were not there.</p> <p> </p> <p>I only received my order 40minutes after I placed the order.</p> <p> </p> <p>One woman even came to cancel her order for her and her toddlers and suddenly her meals were done.</p> <p> </p> <p>I have not had pathetic service like this without even an apology in a long time.</p> <p> </p> <p>KFC needs to look at the quality of work their staff is putting out.</p> <p> </p> <p>To top it all off the bucket had 20 pieces of chicken in it instead of 21 pieces.</p> <p> </p> <p>I could not return as we had to go home and we live in Mitchells Plain.</p> <p>I have this feeling that this will fall on deaf ears but I had to voice my irritation about the pathetic service I had. 40 minutes of a church outing wasted just to have all this bad service as entertainment.</p> <p> </p> <p>KFC tellers need to be taught how to deliver proper customer service and not fight in front of customers and also get the orders out ASAP ... ESPECIALLY when the shop was not even close to full. We were about 6 people waiting for our orders. What if the shop was actually full? What then?!?!?!?!?!?!</p>