1 reviews | Active since Nov 2013
KFC Northway Worst Branch Ever!!
Good day,<br> <br> On Thursday 5 February 2015 I had a terrible experience at KFC Northway (Durban). I posted on the facebook page to which I was given a KFC customer service email address to email my complaint to, I have done that but I have not received any communication from KFC to regards to my bad experience, I posted again on the facebook page asking when I would receive a response and no reply. <br> <br> My experience at KFC Northway was as follows ( it is more details in my email to there customer service department) Staff are rude and obnoxious to all the customers, they were more interested in private conversations with co-workers and outside friends that seeing to there customers. Orders took over 30 minutes to arrive and when you inquire about your order you get a rude response. Counters and floors are filthy, staff are not properly attired with hairnets or gloves, I witnessed my burger being prepared with bare hands. When I get home I see that items I had paid for was not packed. These complaints are serious and KFC doesn't bother to respond. So not only did I receive bad service I was also ****** by this branch!!
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
