KFC - No support and avoiding follow-up contact.

The worst customer service ever. I complained using their support e-mail and phone line about the flaw in their packaging at the Welkom branch. The bag broke and a R225 family dinner (chicken, chips, coleslaw, etc.) fell all over the floor. They initially responded and asked for photos of the incident and till slip which I immediately forwarded to them. No one got back to me and subsequent e-mails were not answered. The ticket was then closed as they apparently could not get hold of me. What a joke. I carry my phone with me all the time and there were no missed calls right up to now. It has been a while since the incident but I honestly thought an establishment like KFC will respond. One again I have done some research on the internet and discovered that many people complain about their level of after sales service.