KFC No Customer Service

I placed an order using KFC App for KFC Hillcrest as KFC Waterfall is not on the App and had previously had poor service with them. My Order was placed was on 24th Dec 2020 at about 18h40, arrived to collect at 19h07 only to be told by a rude staff member that they closed at 18h00, yet they were only leaving just after 19h00 (Website and App both specified 9pm), with my order still showing on the order screen. No one bothered to phone me to tell me not come. I immediately contacted the customer care line to complain and having to listen to their recording telling me their operating times, which is till 10pm, the recording then informs me I have phoned outside of call centre times.

After giving the store till the 28th Dec 2020 to contact me and rectify the situation and not being contacted, I decide to phone the store, I phone several and the phone just rings and no-one answers. I contact customer care to explain the situation and was promised a full refund within 72hrs. As of today 5 Jan 2021 I have not received my refund, or any feedback from KFC.

Thanks to the lack of Customer Service( I can't say poor as there is none), I will no longer be a customer of KFC.