KFC New Germany refused to refund or allow an online order to be collected.

I placed an online order and paid for it this morning. Order Number: Malcolm*** 09 December 2022

When I arrived at the KFC in New Germany to collect it I was told at the door by the manager to come back 2 hrs later as they didn’t have fillets for the Colonel Burgers due to loadshedding and had no record of my order.

She refused to accept the email and confirmation payment of the order.

The manager refused to refund my payment saying I must get a voucher as they didn’t do refunds but no details of how the so called “refund voucher” is to be had.

Crazy attitude after driving to collect to be told to come back when it suits them.

Looking online it shows that the order has been completed and there are no orders outstanding. Strange as I have no food and that franchise has my money.

Worst service and the ****piest attitude I have ever experienced. Your staff obviously are in the wrong job and badly trained.

I will never support KFC again if this is how you regard your customers.