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Davina D

1 reviews | Active since Apr 2015

25 Apr 2015, 14:16

KFC Nelspruit (orchards) - Incomplete order again!

I Never go to this specific branch because of the poor service i received many moons ago. Today it was on my way, and i regret stopping there! My order was read back to me before payment, and again before it was physically given to me, but yet a WHOLE meal (burger and chips) was missing, which i only realised when i arrived at home. No one answered all 3 times i tried to call, so i couldn't even make them aware!! My order was small (for 2 people) and they managed to disappoint once again by simply not giving me what i had paid for!! If it isn't a shortage of stock, debit card machines not working, bad attitudes its this!! So sad that one branch of an amazing franchise isn't living up to expectations. Very disappointed.

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Replies (1)
KFC
KFC's reply29 Apr 2015, 09:19
Official
Hello Dav23,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,