KFC needs to catch wake up when it comes to customer service

KFC is one of the worst companies when it comes to customer service. Last night I ordered dinner and the call centre tells me it will take about an hour. You call that fast food? But alright, I'll wait. Then an hour passes, still no food. Bare in mind that the KFC on Francois Road is not even a 5 minute drive from me.

I call the call centre to ask and the agent keeps cutting the call on me. When he finally decides to call he says that he can't hear me and cuts the call. Then I flash back to 3 months ago when I had the exact same thing happen to me with rude call centre agents and a rude KFC delivery guy which led me to cancel my order then and not order KFC for 3 months.

So I decide like last time I will just order Domino's instead, which I did. Low and behold the driver rocks up 1hr 45mins after I place the order and my husband instructs him to just leave as we placed and order elsewhere because we could not leave our daughter to wait and wait and wait for dinner.

And this same store besides consistently delivering late often leaves half our order behind which is why I wish there was a Chicken Licken in its place instead.