#KFC MUST FALL NOW

<p>I ordered on the 25th of July 8 dunked wings with a 21 piece bucket and two street wise 3 combos with zinger wings and 4 medium cokes with two large cokes, I first waited 45 minutes for my food, when I got my food the cashier/packer kept the slip, I went home as my family was hungry, when I got home I realised there was two pieces of chicken short in my 21 piece and the dunked wings were all small not half small and half big as always, also my own street wise three where I requested a drum and two thighs had 2 drums and one thigh, I then told myself to call the store as my order was wrong, I was then told the order is too big for the store themselves to handle I need to take this up with head office, I then laid a complaint on there Facebook page hoping this matter would be resolved, I got a call from landie who then got Janine the manager at promenade mall to contact me, I then spoke to the manager who in turn told me I cannot get my original order replaced I can get a 6 piece with 12 dunked wings as my 3 sides and my drinks, when I called to collect the food there was no note written down by Janine as she promised, I spoke to a Charleen who then did not know what was happening and decided to put a zandi on the phone, explained to zandi what the policy of the store says that if I'm not happy with my order they will happily replace it, she then said she will check on the system for my receipt, I called back 15 minutes later to say she must not keep me hanging as its almost 9pm and there store closes that time, I then asked whether I should come through or not and she said yes, when I got to KFC she said she was checking on the system for the 24th but I initially gave her the date for the 25th, I waited for more than an hour for them to tell me they cannot find anything with there attitude and that there policy doesn't state that even though I took a photo of the policy board they were hiding away behind another 4 boards, all the time I was speaking to the messenger instead of the person in charge of the store at that time which came out last as she didn't care at all and she cannot help I told her I will take this matter further I even have a ref number from head office yet nothing was done, waited till almost 10pm for nothing totally and utterly ridiculous, but another lady comes in after me complains and gets her order replaced immediately, apparently they cannot find my order on the system with my receipt, I then said to them but you have cameras check on there, and to my surprise was told they only keep footage for 5 days meaning it will be pointless to check the cameras as it will hold nothing for the 25th so what's the point of having the camera's? I'm taking this to the TV and the news papers KFC will give out even more for the **** inconvenience I was caused, as a regular client I'm utterly disappointed this better be fixed by later or **** will hit the fan this will end up at the ombudsman thanks</p>