KFC must do better

Apart from Black Friday - the app has been having issues and I've contact KFC several times and still have no feedback. KFC you have to do better. You WILL lose clients if service stays this bad.

Last week with all the Black Friday daily deals - I tried each day to get the R2 deal. On Thursday I was successful and got the deal. I had a R20 voucher so I used that to pay for it. The funds were deducted from my voucher - I was excited to go get lunch for only R2. Two minutes later the app said that there was an error. I received a new voucher with the remaining R16 (as I had bought a R2 hope meal as well) BUT the app said I no longer had any orders on record. I complained on Facebook to their direct message. The following day I decided to use the voucher (which had now been refunded back to R20 - and the app said that this voucher code was already "in use" here I am 6 days later still unable to use my voucher and still no feedback on why my R2 order was cancelled. I even contacted their Instagram page and their Facebook page again - both time being promised feedback and still not receiving it. I don't understand why it needs to be so difficult.