KFC MESSES UP AGAIN!

I placed an order for delivery on the KFC app on the 4th of February @ 18:33 for me and my 2 year old son. We waited and waited. Just past 20:00 I call them to ask where is my order, I was told that they will call me back and confirm my order. Which did they already while I was on the phone. I was told there are no drivers.(MY QUESTION) - So why are they taking Delivery orders being taken online? Why wasn't there messages sent out an hour after the order was placed to say we currently do not have drivers. Please contact us for a refund, or please bare with us. Instead they call back and say they are sending someone to drop my order off, this was @ 20:13. @ 21:04 I HAVE STILL NOT RECEIVED ANYTHING. MY ORDER SAYS PENDING. IVE TRIED TO CALL THEM TO CHECK THE STATUS OF MY ORDER AND NO ONE ANSWERS. WE DID EAT AND ITS PAST 9PM AT NIGHT. NO MESSAGES OR A CALL TO SAY SORRY WE ARE NOT COMING, NOTHING. THE LAST TIME I ORDERED, AFTER MY FOOD WAS DELIVERED I WAS SENT 6 SMS'S TO SAY MY FOOD WAS DELIVERED. YET WHEN I AM WAITING 2 AND A HALF HOURS FOR MY ORDER NOT 1 MESSAGE. I WOULD LIKE MY MONEY BACK. MY MONEY IS GONE. IF THERE ARE NO DRIVERS DO NOT TAKE ORDERS FOR DELIVERY. HAVE A MESSAGE ON YOUR SITE. DO NOT CALL BACK AND TELL ME ITS RAINING. ITS BEEN RAINING FOR 1000S OF YEARS , YOU TELLING ME EVERYTIME IT RAINS NO ONE HAS BRAINS? ITS SO FUNNY THAT CHICKEN LICKEN , DEBONAIRS AND MC DZ WERE DELIVERING. BUT KFC IS CONTROLLED BY WEATHER. KFC IS FALLING APART. ASKING US TO DONATE R2 TO CHARITY WHERE IS THE OPTION TO DONATE MONEY TOWARDS STAFF TRAINING , TELEPHONE ETIQUETTE AND WEBSITE MANAGEMENT? I WANT A REFUND BY TOMORROW MORNING.

I WAS CALLED 3 TIMES LAST WEEK BY KFC TO SAY THEY ARE ESCALATING THE COMPLAINT. THE LAST CALLER TOLD ME I WILL GET MY MONEY FRIDAY. Where is my money? I don't want a voucher I don't to talk to anymore people. When I placed my order I paid immediately and you received my money immediately. WHY AM I PAYING BECAUSE KFC FUXKED UP? When KFC MESSES UP I have to wait 1 year for a refund. IVE SPOKEN TO 3 PEOPLE TODAY AND STILL NOTHING.