KFC Meadow point Bad service

Had a very bad experience with KFC Meadow Point , Firstly their drive through as client we not allowed to view the menu and select from the menu because they stop us from entering the portion to view the menus as they do this so that the waiting time can be avoided as if we only spent less time on the Que as they go to the cars directly and there is a person who go to each car to take the orders and we wait for long and it seems they are adhering to the waiting time . I received my order and the lady by the name of Nyiko Hasani confirmed as per slip and gave me my order and then i left drove for 10km to my place and then we we suppose to dish up that when we realized that the mash was not added on the order and then had to drive back to the shop when I got there i asked for a manager and was informed I can join the que from drive through I will speak to the manager and then when I got there the manager was not available and Nyiko Hasani as the person who made an error on my order had no Sympathy and for my time and petrol had to spend to come back to collect the Mash and then when I asked to see the Manager they called Glenda Mlangeni whom they said is a Shift supervisor and she was also not apologetic and sympathetic about the matter as she was not informed about my issue and then I asked for the name of the Manager they said is not available but the is Joyce Rapudi ,I'm very angry and saddened by the service that I always receive on the Outlet every time this is not the first time and there is no feedback and action taken against this Outlet and their treatment against client and accountability and will not stop until it reaches Management to apologies and take accountability .I'm expecting apology and compensation for my time and Petrol used to go back and collect my order .