KFC MAPONYA in shambles

It is impossible to this stupid, the number tracking system very rarely works, particularly when it's busy, like month end, the queues are insane, it's as if the staff isn't aware of their busiest days,, they are always caught by surprise by an influx of customers, I mean this is o e of the biggest franchises in South Africa, yet they're customer service is terrible, plus the staff have no consideration whatsoever for wbwas in line especially at the collection counter o... Do something about this gross incompetency