KFC MALVERN QUEENSBURGH

I AM VERY DISSAPOINTED WITH KFC MALVERN QUEENSBURGH. I HAD ORDERED ONLINE AND WENT TO COLLECT UPON MY ARRIVAL I HAD WAITED JUST OVER 20 MINUTES WITHOUT ANY ACKNOWLEDGMENT, LIKE I WAS INVISIBLE! THEY EVEN SERVED CUSTOMERS THAT CAME AFTER ME. EVENTUALLY I HAD BEEN NOTICED ONLY TO FIND THAT MY ORDER WAS READY AND KEPT ASIDE. WHEN I ARRIVED HOME I NOTICED THE WINGS WERE OILY AND MUSHY RATHER THAN CRISPY AND TENDER. THIS IS NOT THE TREATMENT NOR QUALITY I EXPECTED TO RECEIVE FROM A ''FRANCHISE'' . VERY DISSAPOINTMENT