KFC made me regret ever loving it

I placed a delivery order for food through the KFC online app on May 29, 2023. I had just picked up my child from school when I realized that load shedding was going to happen. When I placed my order at around 15:30, I made the decision to call the business at about 17:30 to inquire about the location of my delivery. When the retailer told me they didn't have my order, I was shocked. When I called the customer service line, I was informed that despite the fact that my account had been debited, the order had failed due to a system fault. They will register a dispute for a refund, they assured me.

I stated that since we were about to suffer load shedding and my child was simply too hungry, I didn't need money—I needed food. Sadly, the consultant informed me that he could only issue a refund. After 14 days, I was promised I would get my money refunded, but as of today, I still haven't.