KFC LYNDHURST WORST SERVICE EVER

I visited Kfc Lyndhurst on Sunday 20/09/2020 around 11 30 am they advised I had to wait 20 min for my order I then asked for them to deliver as I know they have delivery they said they cant and I need to order online from my home . I then Placed order at 18 : 13 the evening then at 18 : 21 pm they phoned and advised they don't have any Big rolls for the colonel burger can they offer me the smaller rolls I said no problem at 18 : 53 pm I then called the number messaged to me to find out what is happening with my order till now I had no response then at 19 : 10 I phoned again and spoke to a lady called Naledi she was very helpful she said she will follow up and give me a call back after +- 10 - 15 Min I phoned again and spoke to her again she advised she cant get hold of the store I asked her to please cancel my order and I want a refund at 19 : 33 I receive a call from the store and Naledi to say my order is at my gate and I must please take it and they will still refund me and then the coleslaw was sour . Yesterday 21/09/2020 at 2 : 15 pm I still haven't heard from any one so I phoned again at 14:40 pm the store manager phones me and advise he is sorry he will call me back at 17:36 pm he advised me the driver is on his way till now the driver have arrived worst services ever .