Kfc Lambton horrible service

We went to Lambton KFC @ about 9. When we got there the lady was actually annoyed in helping us. We got to the collection window and the lady asked if we could wait in tha parking area while they prepare the food. Whe waited for 15 min and stil nobody came out. When my husband walked in there was nobody at the till points. They were having their own little private meeting in the kitchen. Blease bear in mind in the 20-25 min while we were there, there was no car in font of us nor begind us in the drive thu and there was no other customers in the shop as well we were their only clients. While my husband waited at the till points they ignored him completely for 5 min. The lady kept on telling him '2 minutes sir' after 2 min was 5 min he completely lost it. When she got to the till she said she was the supervisor. He asked when is he getting his food. Her response to him was shocking she said 'We are waiting for business' 25 min and they didn't even start with the food. He demanded his money back, and stated clearly that they would get no business if they do not want to work.

Then i phoned head office and spoke to a lady. She said her supervisor was not available she was second in charge. Between head office and the branch all that was shown was incompetence. The lady at the Lambton branch refused to give the owners number which tells me this is acceptable seeing the lady at head office stated clearly i will get no feedback regarding my complaint seeing they will deal with this only internally.

Shokking!!!!!!!!!!

My mind would have been set better to ease if she said she will leave it rather seeing nothing would be done with it.

Management, service and thebranch is beyond disappointing