KFC Kuilsriver

KFC Riverpark Kuilsriver Last night 19/07/2018 at around 17:45 we went to KFC at Riverpark in Kuislriver. Knowing i wanted to pay with a Wi-Code going through the drive-thru, my first question i asked the lady who takes the orders, is if i can pay with the code in the drive-thru. She answered ok, but unknowing to me, she was answering the person making a payment at the window she was also talking to while assisting me. When we got to the window to pay for our order she said never said its ok to pay with a voucher in the drive-thru. That was fine by me and i agreed to go pay inside the shop, in my mind i knew that whatever functions the pay points inside have the 1 in drive-thru should be able to do the same. Got inside waited for 15min till she came and assisted me further. Manager Vincent came and assisted her as well just to return to me and say "SHE WASN'T AWARE THAT THE TILL POINT IN DRIVE-THRU CAN ALSO ACCEPT VOUCHER PAYMENTS". This was understandable, she didn't know the function was there. Still i was waiting, and please do go check the video footage to see how long i was standing in the shop. I asked the manager if i can now just pay the difference on my bill and be done, he went in search of my transaction slip and then they couldn't figure out what was my balance i had to pay cash and the card machine couldn't reach the counter i was standing at. My initial order came to R295, my vouchers was R202 in total, my balance was so easy to figure out, should have been then R93. They couldn't find my slip, they couldn't calculate what my balance was and it seems they couldn't find a card machine that they could use. After more waiting and more waiting the manager decided that i dont have to pay the difference, bear in mind i didn't even receive my food as yet. Then they had to gather my order and i waited more. I asked Vincent if he is ****ping the R93 now because of the inconvenience they caused me or because they cant get a working card machine or because they dont know what i'm suppose to pay. He started shouting from the drive-thru window where he was standing and i said to him this is not my fault that they dont know how there own system works and i have been inconvenienced by leaving the drive-thru to make things easier for them. I told him i will lay a complaint at the KFC head office and he said " GO AHEAD I HAVE HAD MANY". I said to him its because the service in the store sucks that is why he has so many complaints. All this happened in the view of my 10 and 2 year old and a shop full of customers. I left the shop after 18:00 with the WRONG ORDER. VINCENT NEEDS TRAINING ON MANAGEMENT S****S.