KFC Kenilworth Jhb Service is appalling

Good Day

I am highly disappointed and disgusted by the service I have received from KFC Kenilworth on the 26th of November I. Placed an order which the service I received was appalling and I. Even sent the below email to them on the 27th was told they are investigating and they asked for full details which I proceeded to send via email. Today is the 30th no one has took it upon themselves to call me back as a customer or even provide feedback. Below. Is the email I sent directly to them on the 27th of November 2021

"Yesterday I placed an order worth the value of R213, 15 on your KFC online at 20.15pm to be exact seeing there was no delivery drivers available I had to opt for the collection request a taxify and go collect my order at the KFC in Kenilworth Jhb South. I got to KFC at 20.30pm to be exact since I was told to make sure I have collected my order before 21.30pm. Upon arrival I was astonished the driverthru queue was so long with no movement whatsoever I directly went in the store only to find out that my order was not even prepared or ready for collection as stated waited a good 25minutes still as if I had originally placed the order in store. There was comottion in store I am not even sure if the covid protocol was being fully ahead as I saw no one monitoring this. Nevertheless I waited for my order while your stuff told us there was no longer meat and my order had meat in it to my surprise I couldn't understand how was my order expected in the first place until I even paid for it online if there was a shortage of food. I questioned this but I got no explanation that was the worst service ever as for KFC having so many customers complaining about how slow they are and the service is poor. I eventually got my order at 20.55pm when I got home to my shock as my kids had their chicken pieces the chicken was undone with blood coming out. How on earth do you really explain this I couldn't even bring it back as that's another expense and it was already almost 10pm the wraps were a complete mess the lettice was not even fresh the only thing that was well done and fine were the dunked wings and chips everything else was a disaster I had to throw the chicken way. I am not happy about all of this as I paid expecting a great service and food. I would like a refund for that disaster meal because had I known this I would have just ordered elsewhere. May I also have answers about this."