KFC Kempton gate

Good day,

I must say I came home full of disappointment with an employee by the name of Decision at KFC in kempton gate. I placed my order on line on 2024/03/10 around 15:00 and payment was also done online. According to the information on the order, my oder was supposed to be ready at 15:21. I arrived at the KFC kempton game around 15:20, on arrival I showed Decision that I have come to collect my order at showed her the order number from my phone and the screen at KFC, she told me that I did not pay, I need to pay, I opened my banking app to show that payment went through and she kept on insisting that I did not pay, until one of her colleagues indicated that my order was paid for.

After that, she started preparing my order, I asked Decision if she has put ice on the last cup of coke zero, and she said in Zulu " Khuluma nami kahle" translated to English it means speak to me nicely.

I asked her why because I was merely asking because I didn't see her putting the ice. She raised her voice on me and I told her that she she should have apologized for her tone and bad customer service because I only paused a question to her, which she could answered me. And when she alleges I did not pay, she did not apologize.

I came home feeling hurt, because even after the manager came, she continued speaking with rudely and lying that when I came in she only asked me if I pay. I told the manager what transpired and I was upset, and told the manager that Decision does not have good customer service.