KFC - *** for Cash

I've been having issues with KFC for a while now. I get expired mini loaves, I get Ice in my drink after asking for no ice, I get lettuce and tomatoes on my burgers after I specifically ask to leave it off. You give me Zinger Burgers with white sauce instead of Zinger Sauce. Oh and let's not forget the time I got mouldy Zinger Wings.

Be that as it may, I actually like the food, so I decided, along with 4 colleagues on Wednesday 12 June that I was going to order online and have it delivered to our office.

Order goes through at 11.50. My phone dies but I have work and meetings so I leave it off in charge. I get back to my phone at 12.30 and the delivery guy tried to call me and drove off. I don't know about you but its protocol for a DELIVERY guy to DELIVER the food to the office. I'm not supposed to meet him outside regardless of whether my phone was off or not.

I phone Order-In (the company KFC Delivers through) and they Can't help me. KFC Rondebosch East Can't help me and KFC's pathetic customer care can't help me. KFC actually called me to ask for the number of Order-In. Like you deliver ghrough them, you should have their number.

It's now 1 o clock, my lunch time and still no food. 1.30 rolls around and my lunch is over. Still no food. I call KFC and I ask to cancel and refund me. I'm told its gonna take 1 or 2 days.

Thursday evening I get a call to say that my refund was denied for whatever reason. I'm furious at this point.

Today, I called again and was being chased like a mouse between KFC Rondebosch East and Head Office. Now suddenly nobody knows where my money is. Nobody calls back despite the fact that they say so.

Not forgetting the fact that it costed me around R150 worth of airtime to call you constantly!

So this is just one post, of many, that will bury KFC Cape Town/South Africa for the continued utter-**** services that they provide me with.