KFC Jean Ave Lyttleton

Went to KFC Jean Ave in Lyttleton Gauteng. To buy my favorite Colonel burger meal. I've waited about 15min.other customer came in behind me, and their food was done in less than 5min. I went to the window twice to ask about my order and when I eventually got it, my food was cold. Other customer stood by the window and 4 woman stood there chatting, basically ignoring the customer. I was really unhappy my food being cold, went to the window and ask my money back. The manager said he will make me a fresh and warm meal, which I refused. I think bad service is all we get, everywhere, and even at my favorite fast food chain. Never again.