KFC its a ****za Shop

I went to KFC Phumalani Mall, Olifantsfontein Rd, Clayville, Olifantsfontein, 1666 Sunday afternoon i was with my wife. She ordered and i paid using my card and we were order number 192. We waited and when i collected a lady by the name of Reneilwe gave me order 188 and i told her my order was 192 she said they are the same. I repeated to her more than 5 times that orders cant be the same she insisted. I took the order gave my wife, she realised there was no mini loafs, we ordered 6 piece it was 5. We were still in the parking lot we took it back in and asked her nicely prepare our order she refused and just added the loafs, we made her aware even the meat was not correct. She then said i thought you bought the 159 food. Our order was already given to someone else and other lady who refused i see her name tag claimed to be a supevisior said Reneilwe should give me my money back KFC its not mine. They created a scene and i was refunded my money in cash when i counted it was short. The service there its really poor and i understand the black on black disrespect. KFC runned like a ****z shop