KFC Isando - is your service for real?

<p>It is Friday afternoon - waiting in the queue inside as the KFC. I saw a KFC lady standing outside against the fence with her boyfriend and wondered if it could be possible for someone to be on a break with so many cars in the "drive-tru" and so many of us waiting in a long queue inside? Never mind that! I was using the inside queue as I had a bad service experience with the drive-tru the week before. (We buy KFC every Friday, donating R2 every time we buy)</p> <p>Turning a blind eye, being polite and VERY patient for convenience sake (as this is closer to my home). - I have had enough. </p> <p> </p> <p>We stood and watched - it was clear that this branch is understaffed. The few that were working there was clearly laughing and joking along. At least employ people who is serious about service. When eventually I got to the front of the queue, I waited for 6 to 7 min and then I gave up...I stood there without being acknowledged. They ignored me like some people do with stop signs in this country.</p> <p> </p> <p>As someone from a sales background, your customer is the most important asset of your company. If you cannot attend to them straight away, you acknowledge them by saying - Sir / Mam, I will be with you in just a moment....and the customer will wait their turn. The Friday before, they waited for Buns - not even telling us. We waited for more than 10 min outside in the drive tru. Today they did not have Chili Salt - the customer asked how he must eat his pap and walked out.</p> <p>Bad planning / weak staff management and training and a general disrespect for the customer - you will not see me or my wife there again. You lost a regular customer. I will tell my friends on Facebook and Twitter.</p> <p>I will go to the KFC in Greenstone from now on.</p> <p><strong> ********** - this KFC is falling apart. Don't even bother calling me. I am done with you</strong>.<br /> <strong>Cnr Sandvale & Rosslyn Str, Isandovale Edenvale</strong></p>