KFC is running an on-line **** operation

KFC must be the worst on-line take away service - this is not the first, not the second, but the third time that I order on-line from KFC, and then the items being ordered is not available- they at least phoned me this time, but in the previous fall-outs with KFC, I will only receive a cheaper version of my order, or some items just completely ommited from the delivery.

KFC is allowed to send you inferior replacements, but will not upgrade or give you the opportunity to pay in the differance for an upgraded item.

This resulted in me cancelling the entire order and requested a refund.

Today l received a message from KFC stating that l could not be reached, and the message reads "KFC could not reach you as such this matter is closed"

As in the past, no refund, no explination, only case closed - previously only part of the order was either not included, or inferior, but this time they kept the entire R508 for the order, again, no propper attempt to reach me - no history of missed calls or voice messages, just, case closed??!!! 🙄