KFC IS NOT HONEST

Last night, I placed an online order for delivery from the Pretoria North KFC. I proceeded to check out and made an online payment by using the Zapper QR payment function. I scanned the code on my banking app, the money was taken from my account but KFC said my order was unpaid. This was my last money. KFC says I have to wait 7 to 14 days after they took my money and did not give me my kid's food. Okay, so I ordered again, borrowed money and paid with VISA card. Again, money taken from account, KFC doesn't even have the order on record anymore.

I complained, got the company apology line and was told to wait until KFC decided to refund me.

IN THE MEANTIME, MY KIDS HAVE NO FOOD AND I HAVE NO MONEY????

This is unacceptable and borders on *****ulant business practice. How can you take money and your systems remove all records of the orders or transactions????

I want my money back NOW!

KFC HAS NO REGARD FOR CUSTOMERS.