KFC is a joke

28/09/2018 @ 17:29 I went to KFC Ixopo. I was served by Nobuhle. I did my order and I opt to pay using a card. Whilst the transaction was going trough Nobuhle told me that her machine lost connection so the transaction did not go trough. Seeing that the till did give the slip with the order no #569 I decided to check my transactions using a Bank app and the kfc transaction was there I show it to Nobuhle. Without having to explain the procedure to me Nobuhle just took the slip and went to a back office for about 5min. Then she came back with another lady who didn’t even introduce her self. She just greated me and told me there’s nothing they can do, I have to contact my bank. To prove that they owe me. Can you imagine! I’m here buying a supper for my family and I’m told to go to the bank to get bank statements. Why is it my fault now. What ever happened to customer first. The worse part is that I am a regular customer there these people know me. But I’m treated this way. As for the customer careline it’s useless waste of time. I’m surprised and shocked that a big franchise like this would treat customers like this? Lapho they always asking for R2 from me yet I’m treated like this. From now on the not getting no R2 from me they better not ask for it.