KFC is a disgrace: Dissatisfied Customer

The worse service I’ve ever received!!!! On 04/07/2024 at around 17:15, after a hour later I decided to check up on my order only to receive a sms at 18:09 stating that my order has been delivered!!! That is when I starting calling customer care and spoke to about 3 different people which was of no help, the 1 saying he’ll get back to me, then the other saying he’ll process a refund which will take 7-14 working days, of which I did not want as all I wanted them to do is deliver my food. I then asked him to provide me with a email to the head office as I was very dissatisfied, he could not provide me the email and transferred me to a lady at customer care named Portia,,, she also could not provide me with a email to their head office and instead told me to email customer care which I will now do. Still very dissatisfied as all I wanted was just for them to deliver, I then called the branch KFC Delft Mall and spoke to the manager, after giving her my dissatisfaction she then called me back also saying that their is nothing they could do because whoever she called at their customer care said that they already processed the refund and it will take 24hours. It is now 20:00 and I am very unhappy with this service as I am now without food that I ordered,paid for and only to hear that it cannot be re-delivered and that it is either 7-14 working days or 24hours .. which is it then? Seems like they also unsure about the time period to a refund!!!!

In the mean time, I had to order food from Debonairs, and it was delivered within minutes.

Always brilliant service from them.

I would like to know to whom I can send my formal complaint to directly (direct email)as I am definitely not just leaving it as here. It is not about the money, it’s more about the principal.

I even went to an extent looking for an email address of the General Manager of KFC named Akhona Qengqe. If anyone could provide me with her direct email would be highly appreciated.

I am sick and tired of people placed in supervisors positions not having people and customer service skills at all.

I am a Manager myself and this is not how a customer should be treated.

It is clear that KFC staff do not know what the Bathopele Principles means or stand for.

I am disgusted by their behaviour and service delivery.

If it will cost me to take this complaint to the highest authorities, I would.

If anyone can provide me with contact details or a email address, would be very much appreciated.

I will not leave it here.

My email: ***

Thank you