KFC *****ing from customers account

On 12 November I made a purchase at KFC Greyowl, Centurion. They claimed my purchase didn't go through from my savings account which was strange as there was sufficient funds. I then opted to pay again using a different from a different bank. To my surprise both my banks confirmed that KFC, Greyowl collected funds from both banks for one purchase. I personally visited them to request for a refund and the manager requested that I email statements from both banks following which I would be refunded. To date he has never bothered to respond to my emails despite numerous follow-ups. After publishing a review on their website a lady called Nomsa contacted me and requested that I personally have to visit the franchise to be refunded. I found that very disturbing as the falsely transaction was made through my bank thus a refund should be as such. We agreed that she was going to transfer funds using her personal Capitec account following which she was to send me POP via WhatsApp messages. To date I haven't received any funds nor ever heard from Nomsa. Suffice to say that this was contrary to the response Greyowl published on Google review which was for me to contact ***

I reached out to KFC customer care on 26 November at 9h20, was assigned a case number and been promised an investigation following which I'd be refunded. They requested proof of bith transactions which was emIled as such ***. I have been following up on email and telephoning customer care. All theyve mentioned is that Greyowl must initiate the refund and never anything concrete. It's sad that one has to go through such poor and horrific customer service, as such I wish to never be associate with any KFC in the future. This is pure theft from KFC as they've accounted twice for one purchase!