KFC Incompetence

We ordered a bucket from KFC Oakdale for delivery, We were tracking it. We received no notification in regard to the delivery where we just went downstairs to be told that the delivery guy left a note saying he is gone. He did not even update us that he was downstairs, or the delivery was here. We work a t 1-10 shift at a call center and are very hungry as we speak. The delivery guy from KFC did not follow the normal delivery process as he did not even update on the app that he had arrived but just changed to delivered. We called KFC Oakdale and they said there's nothing they can do and KFC Customer service says we should wait 7 to 14 days for the refund, so we lost money and food and have to go hungry because of KFCs incompetence. This service is disgusting as we were even told that we would not get a voucher to replace the money we spent. I am not happy at all. We work at a call center environment and this definitely not the service we know we deserve.