CV
Carl V
1 reviews | Active since Oct 2017
06 Oct 2017, 06:26
KFC IN N1 CITY
Ordered a double crunch meal. Should include reg drink, reg chips & double crunch burger.
Instead I received reg drink which was so full of ice that there was only a few sips, reg chip and a single crunch burger.
I also had to wait in a very long Q and when I got to the front the cashier helped other people behind us, which caused a big scene by the other people also waiting in the Q.
Attitude was very unfriendly and had to go back to ask that i want coke as the employee walked away when receiving the order, I also requested no ice as this makes the drink flat.
Unfortunately I stay in Stand and could not turn around as I use public transport.
Please investigate further into my complaint and provide a solution as I did not get what I paid for.
Regards
Helpful (0)
Replies (8)0
Replies (8)CV
Carl V's updateReviewer Update
06 Oct 2017, 17:34Still no reply
CV
Carl V's update06 Oct 2017, 17:34
Reviewer Update
Still no reply
KFC's replyOfficial
09 Oct 2017, 15:55Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
KFC's reply09 Oct 2017, 15:55
Official
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
KFC's replyOfficial
09 Oct 2017, 15:55Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
KFC's reply09 Oct 2017, 15:55
Official
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
CV
Carl V's updateReviewer Update
15 Oct 2017, 14:13Received an SMS:
KFC Meal Replacement issued to Carl Visagie .Use your Case Number 315302 at KFC N1 CITY MALL . KFC Careline
Went to collect it. Stood 20 min in line waiting for cashier to help me.
Leo the manager took the ref nr and walked away. Eventually i had to ask the cashier to ask the manager whats going on. Leo came back to the front and told me I should come back 15:30. Besides the fact that I didn't receive the correct order, transport is costing me money. As an alternative I went to Hungry Lion, so did other customers.
CV
Carl V's update15 Oct 2017, 14:13
Reviewer Update
Received an SMS:
KFC Meal Replacement issued to Carl Visagie .Use your Case Number 315302 at KFC N1 CITY MALL . KFC Careline
Went to collect it. Stood 20 min in line waiting for cashier to help me.
Leo the manager took the ref nr and walked away. Eventually i had to ask the cashier to ask the manager whats going on. Leo came back to the front and told me I should come back 15:30. Besides the fact that I didn't receive the correct order, transport is costing me money. As an alternative I went to Hungry Lion, so did other customers.
CV
Carl V's updateReviewer Update
20 Nov 2017, 10:00More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's update20 Nov 2017, 10:00
Reviewer Update
More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's updateReviewer Update
20 Nov 2017, 10:00More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's update20 Nov 2017, 10:00
Reviewer Update
More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's updateReviewer Update
20 Nov 2017, 10:01More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's update20 Nov 2017, 10:01
Reviewer Update
More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's updateReviewer Update
20 Nov 2017, 10:01More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.
CV
Carl V's update20 Nov 2017, 10:01
Reviewer Update
More than a month later and I still have not received the replacement. Called customer care and they informed me that the store has closed the case. N1 City KFC is the most unfriendly and unhelpful store that I have come across not to mention the lies about their service. KFC customer service also neglected to follow up on the situation. After following up with KFC customer service they have now informed me that no once is picking up the phone at KFC N1 city and that the query was escalated. I feel that I should at least be compensated for the unnecessary travelling costs to and from KFC N1 City, which happened 2 times.