KFC IN IRENE mall has dropped their standard

KFC IN IRENE mall has dropped their standard. Yesterday I had my 4th incident with them. I ordered a strip mega box yesterday on the 23rd December 2025 at 18:05. I was told they still need to prepare so I waited at the parking . At 18:20 I went to check inside the shop i was told ti wait 2min it will be ready. I went back to my car and waited at 18:35 my order wasn't ready so I went back in to ask as all people who came before me and 3more after me received their orders. I was upset as this is not he first time with this branch. I canceled my order and left i was so upset I even left without to collecting my money. This store is really no longer what it use to be. 2 other times I was given wrong order only realized when I get to work. This place is disappointing.