CS
Colin S

1 reviews | Active since Sept 2016

27 Sept 2016, 13:40

KFC HORRIBLE and PATHETIC service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>Visited your KFC Kuilsriver branch this past Friday and experienced the worst service ever. Bare in mind that this is not the first time i have encoutered bad service from KFC, this time i just had enough.</p> <p> </p> <p>Placed my order which comprised of 4 streetwise two's, Chicken pops and two larger coleslaws.</p> <p> </p> <p>Firstly: the cashier rings up two medium coleslaws after i asked her for two large coleslaws, then she tells me that she will just ring two extra meduim coleslaws which is now four Medium coleslaws, not what i wanted. She said that its the same as orderiing two large coleslaws.</p> <p> </p> <p>Secondly i notice that i'm now actually paying R20.00 more for the four coleslaws while waiting for the food. The large coleslaws are R19.90 each and two of them would cost R40.00. when i apporached the cashier to tell her that im being charged more, i get looked at as if I made the mistake. Lack of client service if you ask me. She did not want to correct the mistake and said she will just add two more two make up for two large coleslaws.</p> <p>The regular coleslaws cost R14.90 so i was charged R20.00 more becuase she did not want to correct a mistake she made.</p> <p> </p> <p>Then i instinctively ask her to make sure that each street wise two has a sidebreast in it. Again it looked as if i was inconveniancing her. </p> <p> </p> <p>While i stand there and wait for my order i see numerous other customers that also had big orders come after me and get there fodd before me and leave before me.</p> <p> </p> <p>Then finally after about 40 minutes when the food is ready i am so angry i still insist that they correct the coleslaw order that they are now charging me R20.00 more for and not even once was there an apology for the bad service and the mistake.</p> <p> </p> <p>As angry as i was, i took the food and left to get home as i feel my time was wasted in the store.</p> <p> </p> <p>Only to get home and to find out that they never inlcuded the pops i odered and paid for and that there is not one sidebreast in my order as i specifically requested.</p> <p> </p> <p>i have had numerous run ins with various KFC branches but i feel i have just about had enough of the pathetic service or lack of service in your branches.</p> <p> </p> <p>WAKE UP, YOU NEED TO CUSTOMERS TO SUSTAIN YOUR BUSINESS!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I need a speedy response ASAP to this as i have also experienced a financial lost due to paying for something that i never got.</p>

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