Kfc has horrible service

If I could give them a zero rating I would.

I ordered in new years and I got a delivery note but my food wasn't delivered. I then emailed them about 5 times over the last week to resolve this. 3 phone calls from my side and I explained to them that they're not even compensating my airtime and I'm the customer so why do I have to run after my money and fox the fact that I never got my food delivered. Such poor service and lack of empathy and consideration for their customers they then said after all of this that I'd only get a voucher to replace what was charged, nevernind that it took a week to resolve my query and no compensation for their ***** up or the fact that I had to use my airtime to call them everytime. Kfc has zero service standards