KFC has a worst customer service

Order #111513

Dear KFC Customer Service,

I am writing to follow up on my initial complaint dated 26 May 2024 regarding the unresolved refund for my order #111513 placed on 26 May 2024. Unfortunately, I have not received any response or update on the status of my refund.

As a reminder, I was assured that the refund would be processed within 7 working days, but it has now been 2 months since my initial request. I have followed up with a phone call and email, yet I still haven't received any confirmation or the refund itself.

I am extremely disappointed in the level of service I have received, and the delay is causing me considerable inconvenience. I urge you to take immediate action to resolve this issue.

Please provide a clear update on the status of my refund, including:

1. The expected date of refund processing 2. The reason for the delay 3. Any additional steps I need to take

Order details:

- Order Number: #111513 - Order Date: 26 May 2024 - Order Amount: R188

I look forward to hearing from you soon.